Key Responsibilities:

• Patient Interaction: Greet patients and visitors, answer phone calls, and handle inquiries in a friendly and professional manner.
• Appointment Scheduling: Schedule and confirm patient appointments, manage cancellations and rescheduling, and ensure the efficient flow of patient visits.
• Record Management: Maintain and update patient records, ensuring accuracy and confidentiality in line with data protection regulations
• Insurance and Billing: Verify patient insurance information, process payments, and assist with billing inquiries.
• Administrative Support: Assist with filing, emailing, and other administrative tasks as needed by the healthcare team.
• Communication: Liaise between patients, podiatrist and other healthcare professionals to facilitate effective communication and coordination of care.
• Compliance: Adhere to all healthcare regulations, to protect patient confidentiality and ensure compliance with medical standards.
• Office Maintenance: Ensure the reception area is tidy, organized, and welcoming, and manage office supplies.

Skills and Qualifications:

• Customer Service Skills: Exceptional interpersonal skills, with the ability to handle difficult situations with empathy and professionalism.
• Organisational Skills: Strong organisational abilities to manage multiple tasks simultaneously and maintain an orderly work environment.
• Attention to Detail: Meticulous in managing records, scheduling, and processing patient information.
• Communication: Clear and effective verbal and written communication skills.
• Experience: Previous experience in a healthcare setting or as a receptionist is preferred but not always required.

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